Best Rate Guarantee

Book Directly With Us

The Lord Elgin Hotel offers our guests the assurance that when you book directly with us, either on-line
or by phone, that you will always receive the Best Rate Guarantee!

As a local-owned hotel with deep roots in the Ottawa community, the Lord Elgin Hotel along with
our sister hotels, the Metcalfe Hotel and The Carleton Suite Hotel are part of the Gillin Hotel family. All independent hotels, we offer that warm and personalized service and an authentic local experience that our guests are looking for.

During these trying times, trust and loyalty are paramount, which is why we offer you our Best Rate
Guarantee. You will not find a better rate for our rooms anywhere. Here are WHY you should book
direct with the Lord Elgin:

– Best/lowest rate guarantee**
– No hidden fees
– No booking fees
– No cancellation fees
– Most flexible conditions
– Accommodate special requests & preferences – guaranteed (We’ll give you the inside scoop on
where to go!)
– Exclusive offers & packages
– Security & peace of mind
** If you find a better rate than what you find on our website or by phone within 48 hours of check-in and you provide proof, we will honor the rate you found and provide you with an additional 10% of the rate uncovered. Subject to the terms and conditions listed below:


1. Reservation must be made either on our website at or directly at the hotel either by phone or
The Best Internet Rate Guarantee does not apply to the following: rates that are not publicly available, such as
negotiated corporate or group rates; discount rates offered only to members of groups or individuals who meet
previously-specified criteria, including AAA members, seniors, and government employees; package rates that include
a guestroom and other components such as parking, passes to museums or attractions, and any meals or add-ons;
rates that are available on opaque sites, such as Priceline and Hotwire, that do not disclose the hotel brand until the
reservation is completed; pre-paid rates that involve a voucher or other form of pre-paid certificate (including
electronic vouchers and certificates).
2. The comparison rate must be found with 48 hours of your search and be for the same room type and reservation
dates with same cancellation and/or advance purchase policies etc. and will be verified by the Lord Elgin Hotel
Ottawa. The claim must be processed before check-in
3. The rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate and the
comparison rate must still be available at the time the Lord Elgin validates the claim. Room rates vary by night and
rates will be compared for each night separately. Fluctuations due currency exchange rates do not apply.
4. The Lord Elgin hotel reserves the right to modify or cancel the guarantee at any time without prior notice