These General Terms and Conditions apply for the Hotel accommodation as well as all other services rendered to the guest and or booking party, hereafter Customer, by the Lord Elgin Hotel, hereafter Hotel.

In order to hold a room, Hotel may request a guarantee for the booking, including, but not limited to, credit card or deposit. A valid photo I.D, as well as credit card used to pay your deposit will be required at check-in. Minimum age to book a hotel room is 18 years or older.

All reservations must have a valid method of payment on file at the time of reservation. Any bookings not guaranteed with a method of payment will be released by Hotel without notice.

In the event of a no-show without prior notice or a cancellation after the deadline for free cancellations, a no-show or cancellation fee in the amount of, unless otherwise specified, the first night plus all applicable taxes and or fees, will be charged to the method of payment indicated as the booking guarantee. Please note that the cancellation policy you received on your confirmation email will supersede this policy.

In order to hold a room, Hotel may request a guarantee for the booking, including, but not limited to, credit card or deposit. A valid photo I.D, as well as credit card used to pay your deposit will be required at check-in. Minimum age to book the hotel is 18 years or older

Reservations not guaranteed with a method of payment may be released by Hotel without notice.

In the event of a no-show without prior notice or a cancellation after the deadline for free cancellations, a no-show or late cancellation fee in the amount of, unless otherwise specified, the first night, including HST and all other taxes and or fees will be charged to the method of payment indicated as the booking guarantee.

In the event of  a change resulting in reducing the length of your stay after the deadline for free cancellation you will be subject to the full charge of your entire booking. This policy is superseded by the cancellation/modification policy on your confirmation email.

In the event of departure prior to the original date of departure, the Hotel reserves the right to charge the reservation in full.

If, at the time of arrival, the reserved room is unavailable for any reason, the Hotel reserves the right, at its option, to relocate Customer to a comparable room in another location.

Without limitation, in the case of a system error, the Hotel reserves the right to cancel reservations or modify rates where any incorrect information has been displayed or provided in relation to a price or package advertised.

Without limitation, if, for reasons beyond the control of Hotel, including, but not limited to, acts of God, civil disorder, acts of war, strikes, or labour disputes, Hotel is unable to meet its obligations under any agreement, this will not amount to non-performance of any contract and Hotel may terminate its obligations hereunder without further liability of any nature to Customer.

Unless otherwise indicated, payment will be due upon arrival.

If a booking is intended to be paid by a third part payment and payment has not been received by the time of departure, the Customer will be charged for the amount owing.

Hotel reserves the right to pre-authorize Customer’s credit card prior to, and/or, upon arrival. This will put a hold on the funds required to settle the accommodation bill as well as a security deposit. Additional incremental authorizations may be process based on your current balance.

Any unutilized hold will automatically released after departure. Depending on the issuing bank of the card, this release may take up to 7 business days for Canadian cards, or longer for international cards.

Customer may check-in the room as of 4 pm on the day of arrival

Upon check-in, government-issued photo identification and a credit card deposit are required for incidental charges. The cardholder must be present and hold valid government-issued photo identification. Minimum age to check-in to a hotel room is 18 years or older.

Early check-in is always subject to availability and may be subject to an early arrival fee, at the Hotel’s discretion.

Customer is asked to vacate the room by 12:00 pm (noon) on the day of departure. A late departure may result in a late departure fee up to the amount of an additional night based on the selling rate for the day.

Hotel operates a strict non-smoking policy in its premises, including, but not limited to tobacco, cannabis for medical or recreational use, and e-cigarettes. Hotel reserves the right to charge a specialist cleaning fee of $300 plus applicable taxes and fees to any Customer who violates the non-smoking policy. Fee is subject to change without notice. Customer shall be liable for any costs, loss of earnings and/or profit or damage to a Hotel room, premises or property, arising from failure to comply with this policy.

If the property requires excessive cleaning beyond normal expectations—including but not limited to heavy stains, excessive trash, strong odors, or biohazards—an
additional cleaning fee will be charged to cover the extra time and resources required. Hotel reserves the right to charge a specialist cleaning fee of $300 plus applicable taxes and fees to any Customer who violates this policy. Fee is subject to change without notice. Customer shall be liable for any costs, loss of earnings and/or profit or damage to a Hotel room, premises or property, arising from failure to comply with this policy.

The Lord Elgin Hotel is a pet-free facility. Should you have a pet in your room, a non-refundable cleaning fee of $300.00 plus HST will apply. The fee is subject to change without notice.

In no event shall the Hotel be liable for any special, indirect or consequential loss or damage arising out of any service provided or by failure to provide such services to Customer by Hotel or Customer’s access or use, or inability to use the Hotel’s website. Customer hereby waives any and all claims against Hotel howsoever arising.

Without prejudice to the foregoing, Hotel will not be responsible for any additional and / or third party related costs paid by Customer in contemplation or in connection with any reservation, or incurred during your stay.
The Customer will be responsible for personally paying any difference in rat at the property, of any pre-paid reservations that are made prior to a tax or fee change, but are consumed after the effective date of the new tax or fee.

Links that feature on Hotel’s websites, emails and publications are links to other websites, which we believe may be of interest to you. By providing these links we are not endorsing or recommending such websites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to or from any other website.

Without prejudice to the foregoing, in no event shall the total liability of Hotel to Customer arising from these terms and conditions exceed the total cost of monies paid (or payable) by Customer to Hotel in connection with your reservation.

Nothing in these terms and conditions shall exclude or limit any liability of Hotel for fraud, death, personal injury, or any other liability which cannot be excluded by law.

Should individual provisions of these General Terms and Conditions be or become invalid or void, the validity of the remaining provisions shall not be affected thereby.