February 4, 2016

Service With a Smile

Do you ever meet those people where from the first time they speak you are just captivated by them, either because they are so passionate about what they are talking about, well that’s what Chantalle is like.

Chantalle is a banquet server at the Lord Elgin and is an incredibly dedicated and passionate person when it comes to every aspect of her life. She is the kind of person that knows someone needs her help before they even approach her. I had the pleasure of shadowing her recently and I can say that she really does love representing and being a part of the Lord Elgin family.

While I was shadowing her I learned just how complex being a banquet server is. Starting early in the morning there is the set-up, this is where everything from the meeting schedule is re-viewed and clarified to the actual banquet room being prepared for the guests.

First break of the day for the meeting is breakfast, where after ensuring that everything (i.e. food, drinks, cutlery, etc.) is in the room and ready. The server will wait in the room and ensure that the guests have everything they need, afterwards the server will proceed to clean up the plates and food, as well as preparing for the next break of the day. This occurs one to three more times a day when the guests have scheduled breaks and lunch. Throughout the servers must perform these tasks in silence as to not disturb the meetings.

Chantalle had an immense amount of patience while explaining all the different aspects to me. She is truly an example a hardworking person with a great personality and a brilliant smile. She knows all the ins and outs of the hotel, has worked with so many different people and has spent two years perfecting the skill of moving in and out of rooms, setting up food for meetings, silently.

Chantalle is a Psychology student at the University of Ottawa, which she says helps her when working with the guests it gives her an idea of how to be there when she’s needed without being in the way.

Her life aside from school and work Chantalle keeps herself busy with traveling, having visited Brazil and Ecuador she loves exploring new cultures, but makes sure she always has time to go home to her family in Toronto.

Chantalle is one of those exciting people who is always looking for the next big adventure, while still enjoying every single day.


– The Intern