Our Best Price Guarantee
Terms and Conditions

The next time you book a room through an official Lord Elgin Hotel booking channel, we guarantee that you will be offered the best possible prices. In fact, we are so confident with our Best Price Guarantee, that in the unlikely event you do find a cheaper price elsewhere within 24 hours of your booking, we want you to let us know. If we are able to verify your claim within 24 hours, we will not only match the lower price but we will give you CAD $25, subject to the following terms and conditions:

  1. You must have a confirmed reservation made through one of the following official Lord Elgin Hotel channel
    • Lord Elgin Hotel website
    • Lord Elgin Hotel Central Reservations Centre,
    • Directly at a hotel or by speaking to a reservations agent at the property; or
    • Through an IATA accredited retail travel agent professional (“Travel Agent”) booking through the following Global Distribution Systems: Amadeus, Apollo/Galileo, Worldspan and SABRE.
  2. You must find a lower publicly available rate (“Lower Rate”) on a non-Lord Elgin Hotel booking channel (except for “opaque” websites) for the Same Accommodations. “Same Accommodations” means the same room type, at the same hotel, with the same dates and length of stay, same number of guests, same designation as either cancellable or non-cancellable, same advance purchase policies, and the same terms and conditions governing the room rate.
  3. You or your travel agent on your behalf must send details of your claim including your confirmation number, along with information related to the lower rate found, with print off and date of when it was displayed. You must submit all to our reservations department by email at reservations@lordelgin.ca or by fax at 1-613-235-3223.
  4. You must submit your claim within 24 hours of making your reservation and at least 24 hours prior to your arrival at the hotel.
  5. The Same Accommodations must be available for purchase at the Lower Rate when we validate your claim.
  6. You may only submit one claim for each stay. A “stay” means the total number of consecutive nights spent at the same hotel by the same guest or guests.
  7. Price comparisons will be made net of taxes, gratuities, service charges, early departure fees, or other fees and incidental charges.
  8. If we verify the availability and eligibility of the Lower Rate, we’ll match the Lower Rate PLUS one of the following:
    • For hotels outside the USA, Canada, Mexico and Puerto Rico, we will adjust your bill by US $50 (or local currency equivalent).
    • For hotels inside the USA, Canada, Mexico and Puerto Rico, we will give you a US $50 American Express Gift Cheque. The Gift Cheque will be sent to you the next business day after your stay, as reserved, is completed.
  9. The Lord Elgin reserves the right to modify or cancel this offer and the terms and conditions at any time in its sole discretion.
  10. Our Guarantee does not applyto the following:
    • Reservations booked through a non-Lord Elgin Hotel booking channel or a non-designated GDS, third party website or any other channel.
    • Rates available on “opaque” websites where the hotel brand and specific hotel are not known until the booking is made (e.g., Priceline.com, Hotwire.com).
    • Hotel packages or travel packages which may include hotel, airfare, car rental, food and beverage offers or other similar packages or amenities.
    • Discount or negotiated rates not available to the general public, including but not limited to the following rates: membership (e.g., AAA, corporate, government, promotional, unpublished, employee, offline wholesale/FIT, pre-paid rates which may include a voucher (including electronic vouchers), group or other specially negotiated rates.
    • Reservations made within 24 hours of arrival.
    • Taxes, gratuities, service charges, early departure fees, or other fees and incidental charges.
    • Rate disparities due to fluctuations, rounding, or differences in the currency exchange rates.