From the first time I walked in to the office I felt welcome. Everyone at the Lord Elgin hotel is part of the family, and while there may be some division between the offices (i.e. the banquet crew don’t always know what’s going on with reservations) at the end each and every person is needed for the hotel to move forward.
One of the best parts of my time here at the Lord Elgin is that I was given the opportunity to spend time with different departments of the hotel such as reservations, banquet staff, and housekeeping and it gave me a great perspective of how much work it takes just to have one guest.
Between creating the reservation with the sales department, then the reception at the front desk, the bell men take care of the car, the room is taken care of by housekeeping, and the team at Grill 41 taking care of breakfast, it takes so many people who all work together in harmony and take pride in all of their work, to create a fantastic and memorable stay.
Another great part of my time here was that I got to be part of the 75th anniversary celebration. First and foremost by being able to work at and attend the event held on February 27, 2016. Which was an amazing evening from start to finish. The atmosphere was perfect, the decorations looked like they were straight out of 1941, and the entertainment was a swinging good time!
Secondly by having the honor of working on the scrapbook that is being made to commemorate this year. To be part of such an important event for hotel is incredible but to have a hand in commemorating it is just spectacular.
It was such a great adventure and I loved all my time as part of their family, it’s nice to know that in the coming years the hotel will just keep growing. With the renovations coming to the hotel and honestly no one is as excited as the people who work here. For some this building is like a second home and it shows in what they do every day. It’s because of this that I can say that there is no place that I would rather have my internship.
Now that my time has come to a close
-No Longer The Intern
As some of you may know this year is our 75th Anniversary, and on February 27, 2016 we are holding an event to celebrate 75 years to the day of the laying of the cornerstone of the hotel.
It’s truly amazing how many people need to work together to host an event, the catering, the ice carvers, the gentleman who is writing the Lord Elgin Hotel’s story, the maintenance staff, the sponsors, the housekeepers, and so many others.
If you have ever planned an event, even if it’s not as large as this one, you will quickly learn the five rules of planning an event.
- Anything that can go wrong will go wrong: even if you think that you have every detail planned till the end, not everything will go as planned. Maybe not all your guests will show up, maybe there is a problem with the escalator. No matter how small it is something will happen and it’s okay, because your event will still be great, so relax and enjoy the smiles on your guests’ faces.
- Remember to delegate: you may want to have a hand in every aspect of the planning yourself, but you have to remember that you have a team of people surrounding you that want this to be a great event just as much as you do. Trust your team.
- Don’t confuse your run of show with a schedule: as much as everything needs to be on time so that the next thing can go on, don’t rush your speakers they are there for you, and they just want to thank everyone for the support and to show how much the event means to them.
- Not everything is a crisis: something might break, someone might get hurt, but that doesn’t mean that everything is wrong. Keep the guests calm, by keeping yourself calm, and show them that a broken tea cup or a little papercut is not the end of the world.
- Remember to breath: you have done the running around you have done the stressing have faith in your team and remember to take a moment and breath, take a moment talk to one of your guests, see how much they’re enjoying it, and most importantly take a moment to enjoy it yourself, before throwing yourself back into your work.
It takes each and every person involved working together to create a harmonious event, and I’m really looking forward to seeing it all come together on Saturday.
– The Intern