Testimonials

Trip Advisor Reviews

On-Site Guest Comments

“Just wanted to say how enjoyable (again) it was to stay at your hotel. Was there earlier in the year - helpful and knowledgeable staff. This time two other colleagues also stayed at the hotel on my recommendation and both found it great too.

While there I needed to access the helpdesk of Guest-tek for some internet problems (was my computer) - they were also very helpful. Thanks again - would definitely return.”

Sent: June 9, 2009
From One of Our Recent Guests

“Jessica, Let me add my thanks to you and your team for everything everyone did last week to help our meeting go smoothly. It was a big success and all the food, admin support, and technology were perfect. The staff were all very responsive and pleasant to work with. I will definitely recommend the Lord Elgin to others for meetings large and small.”

April 27, 2009
From Meeting Coordinator and Guest: Lynn N.

“Dear Sir or Madam,
I have just returned from a weekend in Ottawa and I stayed in your hotel for 2 nights. I would like to say that the staff at your hotel are wonderful. The valets were extremely polite and helpful throughout our stay. Thank-you for helping to make our experience a memorable one!”

Sent: April 22, 2009
From Guest: Nicola Unsworth

“Just wanted to say that I was at your hotel on the weekend, and it was a pleasure to stay there. Your staff are very friendly, helpful and courteous, and the location & facility was top notch. Will definitely recommend this to anyone heading to Ottawa. Thank you!”

April 20, 2009
From Guest: Kathy Koskinen

“Our recent annual visit to Ottawa was again an enjoyable few days. Over the years it has proved that visiting Ottawa and staying at the Lord Elgin go ‘hand in hand’. Your staff have always been courteous, efficient,polite and friendly,offering advice and local knowledge where needed. A special thanks to Karin on Reception who assisted in meeting our accomodation requirements and Tammy in the Restaurant who over the years has always greeted with a smile and exemplary service. My thanks to you all.”

Sent: April 15, 2009
From Guest: Jack Moody

“I want to say a huge thank you to you for everything you did for our event! You were so patient with all of my changes, accommodating with all of my requests, and simply a pleasure to work with. Dealing with you and your hotel was a breath of fresh air. Also, the guests enjoyed their stay very much. A couple of them particularly appreciated-and I was jealous of-the Starbucks delivery to their rooms.”

Sent: March 24, 2009
From Guest: Jennifer Wozny

(During the O.C. Bus Strike) “The Lord Elgin Hotel should be awarded for helping people like me with lower rates for the rooms. I would have lost my job for not reporting for work on time. It is 5 minutes walk to D.N.D. on the MacKezie Bridge. If the O.C. Strike doesn’t end soon, you could see me again next week. Thank you for making me feel like a Queen.”

Sent: December 26, 2008
From Guest: D. Jacob

“I would like to take this opportunity to say that it was an absolute pleasure to work with Amanada Craig, she was extremely helpful, and extremely patience with the amount of changes we made to everything. It was her winning personality and professionalism that would make me highly recommend using Lord Elgin in the future along with recommending it to others. Thank you again Amanda for all help.”

Sent: December 12, 2008
From Meeting Coordinator and Guest: Kimberly G.

“I had intended to fill out an evaluation prior to our checkout, but in the shuffle, I forgot. My husband and I enjoyed a most wonderful 4-night stay with you Nov. 28 to Dec. 2. It was a combination work (for my husband) and play (for me) stay. We had stayed with you previously but it had been a few years ago. We were extremely happy and satisfied with all aspects of our stay. Our only complaint was noisy neighbors who came to their room and talked, laughed and made lots of noise in the hallway at 2 am on the first night. Other than that we were extremely happy with everything else.

Our room was fabulous, the housekeeping service very good and non-intrusive (including a request for an additional blanket and more Coffeemate packets for our room), the location is first rate for business appointments and visiting the sights and shopping. Everyone we had contact with was extremely friendly and helpful. We certainly would not hesitate to recommend your hotel to anyone coming to Ottawa. I especially enjoyed the access to the business centre off the lobby to check on e-mail and how things were going back home in Saskatoon. We had a lovely lunch in your dining room also. All in all I would give you a 5 out of 5 and really look forward to staying with you again should we be returning to Ottawa. Happy Holidays to all your staff.”

Sent: December 06, 2008
From Guests: Anita and Chuck R.

“I would like to thank you and your staff for a job well done. My wife and I were on vacation celebrating our 25th anniversary by traveling to several venues in Ontario. I was pleasantly surprised by the front desk who had upgraded our room. Your kind offer to upgrade our room to the Penthouse Suite was very well appreciated as this really put ‘the feather in the cap’ for our vacation.

Your hotel is one of the nicest hotels I have stayed in for sometime. The staff was very friendly and helpful. The hotel was very clean, well laid out, and in a great location. I truly have no suggestions for such an outstanding hotel. We intend to return in the future to stay again, hopefully for a few nights. I will recommend the Lord Elgin Hotel to all I know who are headed to Ottawa. Again, thank you for making our 25th anniversary a memorable occasion.”

Sent: August 19, 2008
From Guests: Randall and Linda S.

“I wanted to personally thank you for my group’s visit to the Lord Elgin on June 11. We stay in nine different hotels on our trip to the East Coast/Canada and by far your hotel is the most efficient. The bellmen are ‘on top’ of the luggage, often getting the bags to the rooms before the people. They do an exemplary job. Meeting with Erin directly upon arrival to go over the rooming list, wake-up calls, departure information and the like is so much better than having to deal with the front desk as I do in all of the other eight hotels. Thanks too for the coupon to Starbucks. I always make good use of it.”

Sent: June 23, 2008
From Guest: Tim R.

“It was an absolute pleasure working with Jessica Paulâ€¦ She encompasses professionalism, approachability, kindness and class. A definite asset to the Lord Elgin Hotel and a delight to work with. Thank you.”

Sent: June 4, 2008
From Meeting Coordinator and Guest: Susan B.

“We were pleased with our rooms (especially those of us who had king beds) and appreciated that, for the most part, you met our requests (not all rooms had mini-fridges). Your website is easy to use and your quick on-line confirmation of reservations is a great feature. Also, I appreciated receiving your e-mails a few days before check-in asking for additional requests and your prompt replies.

The service at reception, concierge and valet parking were very, very good. It is a (rare) pleasure to see such cheerful, friendly service.
This was my second stay at the Lord Elgin, and I look forward to returning next time I am in Ottawa. Many thanks.”

Sent: May 21, 2008
From Guest: Murray S.

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