We have a little tradition here at the hotel that has gone on for at least 10 years now.
We work with an amazing bunch of people – folks in our housekeeping department who clean and care for 15+ rooms a day, doing it with a smile and a warm hello for every guest they see. Not easy work and many of them have been with us for over 20 years. They are so cheery and fun to be around and many actually sing while they work. There is something to be said for an ‘honest’ days work.
Then there are those at the ‘front of the house’ as we say – those that greet our guests as they arrive, valet the cars, carry their bags, check them in and care for them during their stay. They meet so many wonderful guests. During the renovation of our guestrooms this year, it was particularly challenging for them. When any of our guests were disturbed by noise, or any of the issues that would arise when you are renovating mulitple floors at a time, they would be on the receiving end of the feedback. This team is amazing! They apologized on behalf of the hotel and did what they could to make our guests happy. They all deserve a huge pat on the back. Our General Manager did just that with an amazing dinner and gifts to recognize all they have done through this year.
Then there are all those behind the scenes – those in our maintenance department, accounting department, reservations department, catering department and so on.
Without all these wonderful people we would not have success in our sales department. We can bring in business, but it will not come back if they were not happy with their first experience. The fact that we have groups that come back year after year is a tribute to all of them.
So we came up with a small token of our thanks… some home made cookies at Christmas time. Here we are preparing our cookie tins for each of the wonderful departments this year. Not a big thing, but just a small token of our thanks and spreading some cheer LE style !! Thank you everyone for such an amazing year! We are so ready for the big 150th celebration in 2017!!
And our Holiday season would not be complete without our sales team dinner. This year we gathered at the Belmont Restaurant on Bank Street, where they put on an amazing spread for us. We always have such a wonderful time together… and here are some pics taken by our star photographer and team member – Liz Lesh , who is in none of these pics obviously as she holds the camera. Thank you Liz! Such great memories!